Cancellation policy

At EC Charging, we understand that circumstances may arise where you no longer wish to maintain an account with us. We strive to make the account deletion process as seamless as possible while ensuring the security and privacy of your personal information. This cancellation policy outlines the steps and procedures involved when you request an account deletion.

Requesting Account Deletion:

To initiate the account deletion process, please submit a formal request by contacting our customer support team through sales@eccharging.com. Please provide the necessary information to verify your identity and ensure the accuracy of your request.

Confirmation of Account Deletion:

Once we receive your account deletion request, we will undertake the necessary steps to verify your identity and process your request. You will receive a confirmation email or notification within 15 working days to acknowledge that your account deletion request has been received and is being actioned.

Timing of Account Deletion:

We aim to complete the account deletion process promptly and efficiently. The exact timeframe for the deletion may vary depending on factors such as the complexity of your account, the volume of account deletion requests, and any legal or technical requirements. However, we commit to completing the process within 15 working days from the date of your request.

Data Retention:

Your privacy is important to us. Once your account deletion request is approved and processed, we will securely and permanently remove your personal information from our active systems. However, please note that we may retain certain data for legitimate business purposes, such as complying with legal obligations, resolving disputes, or enforcing our terms of service.

Impact of Account Deletion:

Deleting your account will result in the permanent removal of your personal information and any associated data. This action is irreversible, and you will no longer have access to your account, including any stored data, settings, or history. Additionally, any benefits, subscriptions, or access to our services tied to your account will be terminated.

Communication and Updates:

We may occasionally send essential communications related to your account deletion request, such as confirmation emails or notifications about the progress of the process. However, once your account deletion is complete, we will cease any further communication, unless required by law or for essential operational reasons.

Please note that this cancellation policy is subject to our Terms of Service and Privacy Policy. By requesting an account deletion, you acknowledge and agree to abide by the terms and conditions outlined in those documents.

If you have any questions or need assistance throughout the account deletion process, please don't hesitate to reach out to our customer support team. We appreciate your understanding and thank you for being a part of our EC Charging community.

Sincerely,

EC Charging